Privacy Policy

Effective Date: November 22, 2024

Welcome to Field Sync, a field service management platform designed to streamline your operations. Protecting your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your information. By using our website and services, you consent to the practices described in this policy.

Information We Collect

  • Personal Information: Name, email address, phone number, and company details when you create an account, contact us, or use our services.
  • Usage Data: Information about your interactions with our website, such as IP addresses, browser type, and pages viewed.
  • Device Information: Data about the device you use to access our platform, including operating system and device identifiers.
  • Payment Information: When you make a payment, we collect billing details and process transactions securely through a third-party payment gateway.
  • Customer Data: Data you upload, such as service requests, schedules, and team information, to use our platform effectively.

How We Use Your Information

  • To provide and improve our services.
  • To process payments and manage your account.
  • To personalize your experience.
  • To communicate with you about updates, promotions, and service announcements.
  • To ensure the security and integrity of our platform.
  • To comply with legal obligations.

How We Share Your Information

We do not sell or rent your personal information. However, we may share your information in the following cases:

  • Service Providers: With trusted third-party vendors who assist in operating our platform, such as payment processors and hosting providers.
  • Legal Requirements: To comply with applicable laws, regulations, or legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

Your Choices

  • Access and Update: You can view and update your personal information through your account settings.
  • Opt-Out: You can unsubscribe from marketing communications at any time by following the instructions in our emails.
  • Delete: You can request that we delete your personal information, subject to legal and contractual obligations.

Data Security

We use industry-standard security measures to protect your information. However, no method of transmission or storage is completely secure. We encourage you to use strong passwords and notify us of any unauthorized access to your account.

Cookies and Tracking Technologies

We use cookies to improve your experience on our website. Cookies help us understand how you use our platform and enable certain features. You can manage cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before sharing your information.

Children’s Privacy

Field Sync is not intended for children under 13 years of age. We do not knowingly collect information from children. If we become aware of such data, we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

  • Email: services@fieldsync.com
  • Phone: 888-852-7787
  • Address: PO BOX 2323, Woonsocket, RI 02895